Dotted image

4G voice
FAQs

Dotted image

Frequently Asked Questions

 
  1. What is 4G Voice?
    4G Voice connects your calls faster with a higher quality voice over M1’s nationwide 300Mbps 4G network. Customers can experience this service seamlessly even when the voice call switches between 4G and 3G, without interrupting the conversation.

  2. Can I use 4G Voice?
    To enjoy 4G Voice, the caller and recipient of the call must:
    1. Use the M1 4G Voice supported devices
    2. Subscribe to any M1 mobile plan with 4G VAS. This is the list of plans:
    3. Bespoke Flexi
    4. Bespoke Contract
    5. Bespoke SIM-only
    6. Plan with Device
    7. SIM-only Plan
    8. Lite, Lite+, Reg, Reg+, Max and Max+
    9. i-Lite, i-Lite+, i-Reg, iReg+, i-Max, i-Max+
    10. mySIM+ 15, mySIM+ 20, mySIM+ 30, mySIM+ 45, mySIM+ 75, mySIM+125
    11. mySIM 30, mySIM 45, mySIM 75 and mySIM 125
    12. mySIM3 20, mySIM3 40, mySIM3 50 and mySIM398
    13. mySIMe 40, mySIMe 70, mySIMe 90, mySIMe 118
    14. SurfShare
    15. mySIMs
    16. SurfLite, SurfReg and SurfMax


  3. How much do I pay for 4G Voice?
    Calls made using 4G or VoLTE are deducted from the bundled minutes from your plan. Excess talktime will be charged at 18.19 cents per minute for Bespoke Flexi, Bespoke Contract, Bespoke SIM-only, SIM-only Plan and Plan with Device. All other eligible data bundled plans will be charged at 16.05 cents per minute.


  4. Which are the devices that support 4G Voice/VoLTE?
    The current 4G Voice supported devices are:
    1. ASUS
    2. ASUS ZenFone 4
    3. ASUS ZenFone 5Q
    4. ASUS ZenFone AR
    5. ASUS ZenFone Zoom S

    6. Huawei
    7. HUAWEI Mate 10
    8. HUAWEI Mate 10 Pro
    9. HUAWEI Mate 20
    10. HUAWEI Mate 20 Pro
    11. HUAWEI Mate 20 X
    12. HUAWEI Mate 30
    13. HUAWEI Mate 30 PRO
    14. HUAWEI nova 3i
    15. HUAWEI nova 5T
    16. HUAWEI P10
    17. HUAWEI P10 Plus
    18. HUAWEI P20
    19. HUAWEI P20 Pro
    20. HUAWEI P30
    21. HUAWEI P30 lite
    22. HUAWEI P30 Pro
    23. HUAWEI Y9S

    24. Apple
    25. iPhone 6*
    26. iPhone 6 Plus*
    27. iPhone 6s
    28. iPhone 6s Plus
    29. iPhone 7
    30. iPhone 7 Plus
    31. iPhone 8
    32. iPhone 8 Plus
    33. iPhone 11
    34. iPhone 11 Pro
    35. iPhone 11 Pro Max
    36. iPhone SE
    37. iPhone X
    38. iPhone XR
    39. iPhone XS
    40. iPhone XS Max

    41. LG
    42. LG G4 Dual-LTE
    43. LG G5
    44. LG G6
    45. LG G6+
    46. LG G7+ ThinQ
    47. LG K10
    48. LG K8
    49. LG Q6
    50. LG Q7+
    51. LG Stylus 2 Plus
    52. LG Stylus 3
    53. LG V20
    54. LG V30+
    55. LG V40 ThinQ
    56. LG X Mach
    57. LG X Power
    58. LG X screen
    59. Nokia
    60. Nokia 6.1
    61. Nokia 7 Plus
    62. Nokia 8110

    63. OPPO
    64. OPPO A5
    65. OPPO A73
    66. OPPO A73s
    67. OPPO AX5s
    68. OPPO AX7
    69. OPPO Find X
    70. OPPO Reno
    71. OPPO Reno2
    72. OPPO Reno2 Z
    73. OPPO Reno 10x Zoom
    74. OPPO Reno Z
    75. OPPO R11s
    76. OPPO R11s Plus
    77. OPPO R15
    78. OPPO R15 Pro
    79. OPPO R17
    80. OPPO R17 Pro

    81. Samsung
    82. Samsung Galaxy A5 (2017)
    83. Samsung Galaxy A7 (2017)
    84. Samsung Galaxy A7 (2018)
    85. Samsung Galaxy A8 (2018)
    86. Samsung Galaxy A8+ (2018)
    87. Samsung Galaxy A8+ Star (2018)
    88. Samsung Galaxy A9 (2018)
    89. Samsung Galaxy A9 Pro (2016)
    90. Samsung Galaxy A10
    91. Samsung Galaxy A20 (2019)
    92. Samsung Galaxy A30 (2019)
    93. Samsung Galaxy A30s
    94. Samsung Galaxy A50
    95. Samsung Galaxy A70 (2019)
    96. Samsung Galaxy A80 (2019)
    97. Samsung Galaxy Fold
    98. Samsung Galaxy J3 Pro
    99. Samsung Galaxy J6+
    100. Samsung Galaxy J7 Pro
    101. Samsung Galaxy J7+
    102. Samsung GALAXY Note 5 4G+
    103. Samsung Galaxy Note8
    104. Samsung Galaxy Note9
    105. Samsung Galaxy Note10
    106. Samsung Galaxy Note10+
    107. Samsung Galaxy S6 4G+
    108. Samsung Galaxy S6 edge 4G+
    109. Samsung Galaxy S6 edge+ 4G+
    110. Samsung Galaxy S7 4G+
    111. Samsung Galaxy S7 edge 4G+
    112. Samsung Galaxy S7 edge Black Pearl
    113. Samsung Galaxy S8
    114. Samsung Galaxy S8+
    115. Samsung Galaxy S9
    116. Samsung Galaxy S9+
    117. Samsung Galaxy S10e
    118. Samsung Galaxy S10
    119. Samsung Galaxy S10+
    120. Samsung Galaxy Watch Active2

    121. Sony
    122. Sony Xperia Z5 Premium
    123. Sony Xperia Z5
    124. Sony Xperia X
    125. Sony Xperia XZ
    126. Sony Xperia XZs
    127. Sony Xperia XZ Premium
    128. Sony Xperia XZ1
    129. Sony Xperia XZ2

  5. iPhone Guide | Samsung Guide 

  6. Is 4G Voice available for Prepaid customers?
    4G Voice is available for Prepaid customers.

  7. Do calls made using 4G Voice require data?
    Local data is required but no data will be deducted from your plans.

  8. Can I enjoy 4G Voice when I have Multi-SIM service?
    Yes, as long as you are subscribed to any M1 data bundled plan with 4G VAS and you’re using the M1 4G Voice supported devices, you will be able to enjoy 4G Voice on your Multi-SIMs.

  9. Can I choose to turn on or off 4G Voice?
    Yes, depending on your device, you may select “VoLTE” under device settings to turn on/off 4G Voice.

  10. How do I know when I am making a call using 4G Voice?
    Your device will display a “4G” icon during a call made using 4G Voice.

  11. What happens to my 4G Voice call when my device switches from 4G to 3G?
    You will continue to enjoy higher quality voice call seamlessly even when your device switches from 4G to 3G, without interrupting the conversation.

  12. Can I make calls using 4G Voice when roaming?
    No, calls made using 4G Voice are not available while roaming.