Frequently Asked Questions
- What is Viu?
- Viu is a localized, legal digital platform providing online video content in the Asia-Pacific region. Viu provides premium Asian content from Korea, Japan, Thailand, Hong Kong, China and Taiwan – with English & Chinese subtitles (for selected titles). Simulcast drama and variety series are available from as fast as 8 hours after its original telecast for Viu Premium members.
- Where can I download the Viu App?
- The Viu App is available for download at the Google Play and Apple App Store.
- What are the types of programs provided by Viu?
- Viu currently provides Korean, Japanese, Thai and Hong Kong drama series, as well as lifestyle, music and variety shows catered to all different age groups.
- When will the programmes be updated?
- New Korean/Japanese drama series and popular variety shows are available from as fast as 8 hours after its original telecast for Viu Premium members. Registered Viu Free members will be able to access the content as fast as 72 hours after Viu Premium.
- Will the content be available for viewing outside Singapore?
- The content on Viu app is only limited to viewing in Singapore. However, if you are a registered Viu Free or Premium member, you can download the video(s) and watch them offline, even while on airplane mode when you’re travelling!
- I am a Viu Premium member. How do I cast the videos from my mobile devices to TV?
- If you are casting from an Android device, Google Chromecast is required. If you are casting from an iOS device, Apple TV is required. For the step-by-step guide, visit Google or Apple’s website. Laptop/PC to TV is not supported. Alternatively, if you have the selected Smart TVs, you can download the Viu app on TV and enjoy your favourite shows in full HD!
- Can I use the same user account to watch different videos on different devices at the same time?
- As a Viu Premium member, you can log in to 3 devices (phone/tablet/TV) and 1 PC at the same time.
- Will there be any data charges if I access Viu Premium service on mobile device?
- Yes, data charges will apply when accessing Viu Premium service.
- What should I do if a technical problem occurs when viewing?
- Refresh the page to see if the same problem occurs. If the problem is not resolved, please note down the error information shown on the page and email it to enquiry.sg@viu.com
- I have signed up for the Viu Premium service through M1. How do I start watching the Viu Premium content?
- An Email containing login instructions will be sent to you upon successful sign up. Follow the instructions in the email to download the Viu App and login to start enjoying the service.
- I am an existing Basic/Free Viu user. Can I use my existing Account ID/Email and subscribe to Viu Premium with M1?
- Yes, you can.
- I am existing Viu Premium subscriber. Will I be able to successfully activate the service using the same Viu Premium credentials, should I wish to sign up for Viu Premium with M1?
- Currently, existing Viu Premium users will not be able to complete the service activation using the existing Viu Premium credentials. Customer must activate Viu Premium with M1 using a different email.
- When can I receive the Email notification containing the Temporary Password after signing up for the service?
- You will receive the Email within the day of successful sign up.
- If I cancel mid of month, will I be charged a full month?
- Yes, we do not have a refund or pro-rated policy as our billing cycles goes on a monthly basis. Your Viu subscription will be immediately terminated, and you will not be able to enjoy Viu Premium after termination.
- I have successfully sign up and received the Temporary Password via email. Can I choose to activate my Viu Premium later?
- Upon receiving the Activation email, Viu Premium is already activated. You are strongly encouraged to start using the service as the monthly subscription charge of $8.06 will apply (after promotion period ends if applicable).
- Will the monthly subscription charge (if any) be pro-rated if I decide to terminate my Viu Premium Service?
- Applicable subscription charge will not be pro-rated if you decide to terminate the Viu Premium service.
- If my M1 Postpaid Mobile line/Mobile Broadband/Fibre Broadband service is suspended, will my Viu Premium subscription end automatically?
- Customers are billed in advance for a 30-day period. If your M1 service is suspended, your Viu Premium subscription will be cancelled, and you will not be billed for subsequent months.
- If I terminate my M1 Postpaid Mobile line/Mobile Broadband/Fibre Broadband service, will my Viu Premium subscription end automatically?
- If you terminate your M1 service, your Viu Premium subscription will be cancelled, and you will not be billed for subsequent months.
