Frequently Asked Questions
Note: With effect from 4 Jan 2021, the rates for IDD calls will be revised.
Please click here for more information.
For Prepaid IDD Rates, please refer to Prepaid International Calls.
- How will my Premium IDD 002 call be charged?
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Postpaid Prime and other bill plan Per second bill plan Per 6 second block Per second block with minimum 1-minute charge - Do I need to pay any registration fee when applying for Premium IDD 002?
- There is no registration fee.
- I'm an existing M1 customer. Do I have to register to use Premium IDD 002 service?
- Existing M1 customers do not have to register to use the Premium IDD 002 service. It is automatically available on all M1 mobile and fixed lines.
- Who needs to register for Premium IDD 002?
- SingTel and StarHub subscribers are required to register with M1 in order to use IDD 002. Please call 1627 for assistance.
- How do I prevent unauthorised international calling access?
- To avoid unauthorised international calling access, customer can manually activate the call barring feature on their phone. Alternatively, call 1627 for further assistance. For guide to activate call barring manually, click here.
- I'm an M1 customer. How will I get my bills?
- Premium IDD 002 charges will be reflected in customer's mobile phone bill on a monthly basis.
- I'm an M1 customer. Can I just press '+' instead of dialing 002 to make an international call?
- Yes, M1 customers can just press '+' to make international calls. All calls made using will be charged at Premier IDD 002 rates.
