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awards & accolades

Thank you for being a part of our success and achievements.

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Awards

Since our launch in 1997, M1 has grown from strength to strength and the numerous awards and accolades we received are testimony to the company's success and achievements.

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SABRE Awards Asia-Pacific 2021

M1 received top recognition “Diamond award” for CEO of the Year
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Marketing Interactive Loyalty & Engagement Awards 2021

M1 bagged the Gold Award for Best Employee Engagement Strategy
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The Straits Times Singapore’s Best Employers Award 2021

M1 is ranked at No. 79 and the only local telco to be featured in the top 200 list in Singapore
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Contact Centre Association of Singapore Awards 2021

M1 won Gold in Customer Experience (CX) Mystery Shopper Award (Chatbot), Bronze in Best Social Media Contact Centre of the Year, Best Social Media (Webchat) Contact Centre of the Year and Contact Centre Champion of the Year

Recent Awards and Accolades

The Straits Times Singapore’s Best Employers Award 2020

M1 is the only telco to be featured among top 150 list in Singapore

Contact Centre Association of Singapore Awards

M1 won Gold in "Best Customer Service Professional of the Year" and Silver in "Best Contact Centre Trainer of the Year" awards

Patron of the Arts Award

Presented to M1 for 19th year consecutively by the National Arts Council

Patron of the Arts Award 2019

Presented to M1 for 20th consecutive year by the National Arts Council

Contact Centre Association of Singapore Awards 2019

M1 won Sliver in Best Outsourced Programme Contact Centre of the Year and Bronze in Customer Experience (CX) Mystery Shopper Award

IMDA’s IMconnected Interactive Report

M1 achieved best 4G throughput speeds and lowest latency for the period January to June 2018

Patron of the Arts Award

Presented to M1 for 19th year consecutively by the National Arts Council

Contact Centre Association of Singapore Awards

M1 won Gold in "Best Customer Service Professional of the Year" and Silver in "Best Contact Centre Trainer of the Year" awards

EXSA (Excellent Service) Awards

M1's staff received 12 Star, 60 Gold, and 78 Silver awards.

EXSA (Excellent Service) Awards

M1’s staff received 16 Star, 48 Gold and 106 Silver awards for outstanding service

Contact Centre Association of Singapore Awards

M1 received "Best Contact Centre Team Leader of the Year" and "Best Customer Professional of the Year" awards

Patron of the Arts Award

Presented to M1 for 18th year consecutively by the National Arts Council

CTIA Emerging Technology Awards

Ranked 3rdplace (Mobility Management Solutions) for In-vehicle HetNet technology

National Infocomm Awards

M1 won Merit Award for Most Innovative Use of Infocomm Technology

Small Cell Forum's Excellence in Commercial Deployment (Urban)

M1 received award for WiFi-On-The-Go service on Singapore’s first connected public buses

Patron of the Arts Award

Presented to M1 for the 17th year consecutively by the National Arts Council

Singapore Productivity Awards

M1 received Award of Excellence in IT sector

IDA’s MyConnection SG Pilot Survey

M1's 4G network achieved best 4G experience for the period from October 2014 to March 2015

Frost & Sullivan’s Telecommunications Services Customer Experience Study

M1 received "Excellence In Customer Experience - Overall Telecommunications Services", "Excellence In Customer Experience - In-Store Channel", "Excellence In Customer Experience - Contact Centre Experience" and "Excellence In Customer Experience - Mobile" awards

Patron of the Arts SG50 Award

Presented to M1 for the 16th year consecutively by the National Arts Council

EXSA (Excellent Service) Awards

M1’s staff received 4 Star, 27 Gold and 68 Silver awards for outstanding service

Changi Airport Group's Outstanding Outlet Award

M1 Shop at Changi Airport Terminal 3 received award in recognition of going the extra mile for customers

Singapore Media Awards

M1 won Most Improved Local Brand

SG50 Campaign Ad of the Month

Print Ad of the Month for Straits Times and LianHe ZaoBao

Patron of the Arts Award

Presented to M1 for the 15th year consecutively by the National Arts Council

Changi Airport Group's Outstanding Outlet Award

M1 Shop at Changi Airport Terminal 3 received award in recognition of going the extra mile for customers

Frost & Sullivan Singapore Telecommunications Award

M1 received Best Customer Experience award

Past Awards and Accolades

GONG 2013 Creative Circle Awards

M1's brand campaign, "M1. For Every One." won the Silver Award for Film Advertising Craft (Best Editing)

EXSA (Excellent Service) Awards

M1 staff received one Star, eight Gold and 32 Silver for their outstanding service. M1 Shop also received the Singapore Service Class (S-Class) Certification from SPRING Singapore

Patron of the Arts Award

Presented to M1 for the 14th consecutive year by the National Arts Council.

Marketing Excellence Awards 2012

M1 received Gold award for Excellence in Integrated Marketing (Consumer) for 'The World's Different with a Friendly Telco' brand campaign

SIAS Investors Choice Award 2012

M1 won Most Transparent Company, Services (Merit)

CommsDay Asia Awards 2010

Presented with the Best Mobile Operator award, an Asia Award in recognition for Asia telecom excellence

Asian Mobile News Award 2008

M1's Chief Executive Officer, Neil Montefiore, was voted Mobile Operator CEO of the Year and M1 won “Mobile Operator of the Year” Singapore award

MediaCorp Viewers' Choice 2007

M1's SunTalk Plus television commercial - the Indian Restaurant TVC was winner in the local category

Lifetime Achievement Award 2006

M1's Chief Executive Officer, Neil Montefiore, was conferred the for his commitment and contribution to the advertising industry by the Institute of Advertising, Singapore

GSM Association's Award 2005

M1's "1 life. live it" commercial won the "Best Broadcast Commercial" for 2005

FinanceAsia's 2004, Asia's Best Companies

M1 and its Chief Financial Officer, Karen Kooi, were in the top three positions in the categories of Most Committed to Strong Dividend Policy and Best CFO respectively

Annual Call Centre Awards 2003

M1 won "New Call Centre of the Year Award" at the 3rd Annual Call Centre Awards 2003 for its new call centre dedicated to supporting its corporate customers

Annual World Communication Awards 2003

M1 voted Best Regional Mobile Operator and Best Brand

Singapore Business Awards 2003

Neil Montefiore was named Outstanding Chief Executive

Asia Business Leader Awards 2002

Innovator of the Year award for Chief Executive Officer, Neil Montefiore

“COPC-2000" standard 2002

Certification of M1 call centre with the "COPC-2000" standard, a world recognised certification standard for call centres

New York Festival's Advertising/Marketing Effectiveness International Awards 2001

Gold Medallion in the telecoms category for "Everywhere Under the Sun" campaign

Call Centre Council 2001

Best call centre award for centres with more than 50 staff

Financial Times Global Telecoms Awards 1999

Most Effective Marketing Campaign